FAQ

STAY IN A CAPSULE

No matter you are looking for a quick nap in the middle of Sydney CBD, or hoping to enjoy some good sleeps while visiting Sydney. The Capsule Hotel will be you best budget option while providing exactly what you need in your journey. Below are some frequently asked questions that you might ask before clicking the “BOOK” button.

Frequently asked questions

YOUR OWN SPACE, WHEN YOU WANT IT


Have own private space, you can choose to chat with your new capsule mates in your room or close the door for a good sleep.

Based on Australia's fire safety regulations, all of the capsules need to be remained unlocked (but the door can be closed) however each of every capsule comes with own locker to store luggage and belonging.




PERSONAL LOCKER


Each capsule has own locker located in the same room and only accessible with swipe key card! Size of lockers varies but in general is large enough to put one 28” suitcase plus one travel bag.

You can get rid of padlock away.




VALUE FOR MONEY


Value privacy and the convenience of staying Sydney CBD.

Free Wi-Fi is provided throughout the property and rooms. Featuring front or side entry, each unique capsule comes with in-capsule safety deposit box, a secure locker, USB plugs, a mirror and adjustable lights with power point. All rooms are air-conditioned and fresh linen is provided. Our deluxe side entry capsule includes Android TV and towels. Laundry facilities

are available for an additional charge.




FREE LUGGAGE STORAGE


We are happy to store your luggage complimentary for the same day pick up or before check-in. However, we will not be responsible for your personal belongings.




HOW MANY PEOPLE CAN STAY IN A POD?


Each capsule comfortably sleeps one person and this is the maximum even the deluxe side entrance capsule. Sorry for couples, you won't be able to book one capsule for two people.




THE CAPSULE HOTEL SERVICES


Free complimentary coffees and teas for our guests take relaxation to the next level in the Sydney.

We also provide microwave, toaster, kettle and refrigerator in kitchen for guests to prepare their favourite meals.

Offer coin-operate washing machines, dryers and ironing boards. You can always expect your laundry done regardless of the weather outside.

We have plenty of shared toilets, shower to occupy in each level and hair dryer is available at the reception.




IS A POD SOUNDPROOF?


Even though has door in each capsule; however, we can’t guarantee they are fully soundproof due to it is share dormitory room. To unwind and fully escape from the world, turn on full relaxation mode with an eye-mask or ear plugs if you're a light sleeper.




DIFFICULTY TO CLIMB UP AND DOWN, IS IT A PROBLEM?


There are top and bottom capsules in our hotel. You can request a bottom capsule in advance and we shall try to arrange that for you. However, we do not offer guarantee for that because of the limited amount of bottom capsules.




CHILDREN ARE WELCOME IN FAMILY ROOM NOT DORMITORY ROOM


Guests under the age of 16 can only check-in with a parent or official guardian over the age of 21. Children aged 17 will need a parent/ guardian consent to stay in the dormitory rooms.

Children only can stay in family room, please feel free to contact us directly to inquire.





© THE CAPSULE HOTEL 2017. ALL RIGHTS RESERVED